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Customer Services Officer

Company Name:
Red Executive
Customer Services Officer

Main purpose of Role
This position reserves to do daily processing of documentation from various internal and external clients, advisors and vendors. Providing high quality service to achieve maximum customer satisfaction within the parameters of the specified Service Level Agreements.


Main Duties
Complete processing, operational and accurately as dictated by Service Level Agreements and internal requirements.
Ensure that the process or documentation is compliant with applicable rules, policies, or other risk, audit requirements.
Verify that all information received is in good order by performing required quality control checks.
Responsible for filing, and maintaining databases as required by internal and external customers.
Prepare reports as required.
Assist co-workers during peak volumes and on special projects.
Complete any other responsibilities, as assigned.

Knowledge, Experience and Qualifications
The individual should have the following qualifications, competencies and experience:
Have two (2) years experience in a similar post.
Have an A 'level standard.
Be willing to work on shift basis, from 08.00 to 00.00 including weekends

Person Specification
This position requires an individual with:
This position requires an individual with:
o Good communication and presentation skills
A very good eye for detail

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